Privacy Policy

We collect information you provide directly to us and information collected automatically when you use our website.

Information You Provide

• Contact and Inquiry Forms: Name, email address, phone number, home address, and a description of your project when you submit a consultation request or inspection form.
• Email and Phone Communications: Any information you include when contacting us directly.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, browser type, and operating system.
• Device Information: IP address, device type, and browser version.
• Cookies: Small data files placed on your device to improve your browsing experience (see Section 4).

We use the information we collect to:

• Respond to your consultation or inspection requests and schedule appointments.
• Prepare project estimates and proposals.
• Communicate about your project, including scheduling, material selection, and updates.
• Send you relevant information about our services if you have opted in to communications.
• Improve our website, services, and customer experience.
• Comply with applicable laws and regulations.
• Protect against fraud and unauthorized access.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

We may share your information with:

• Service Providers: Third-party vendors who assist us with website hosting, email delivery, scheduling software, and customer relationship management — each bound by confidentiality obligations.
• Professional Advisors: Attorneys, accountants, and insurers where necessary for legitimate business purposes.
• Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your personal information with third parties for their own marketing purposes.

We use essential cookies to operate our website (e.g., session management) and analytics cookies to understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality.

We may use analytics services such as Google Analytics, which collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are generally retained for seven years in accordance with Virginia contractor record-keeping requirements. Contact form submissions are retained for up to two years unless you request earlier deletion.

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by replying "STOP" to texts or clicking "Unsubscribe" in emails.

To exercise any of these rights, contact us at info@luxeexteriorsllc.com. We will respond within 30 days.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Our website may contain links to third-party websites (such as financing partners or material manufacturers). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: